Shipping policy

Thank you for shopping with us! We are committed to delivering your orders quickly, securely, and efficiently. Below you will find the full details of our shipping methods, rates, processing times, and warranty replacement fulfillment procedures.

1. Order Processing & Fulfillment Times

Standard Order Processing: All standard orders are processed and packed within 1 to 2 business days (excluding weekends and major holidays) after receiving your order confirmation email.
Tracking Updates: Once your order has shipped, you will automatically receive an email confirmation containing your carrier tracking number. Please allow up to 24 hours for tracking status updates to register on the carrier’s network.
Order Modifications: Please ensure your shipping address is correct at checkout. Once an order has entered our fulfillment system, address modifications cannot be guaranteed.

2. Domestic Shipping Rates & Delivery Estimates

We offer fast ground shipping across the United States. Shipping charges for your order are calculated and displayed at checkout.

Shipping Option	Estimated Delivery Time	Standard Rate
Standard Ground	3 to 5 Business Days	Calculated at Checkout
Expedited Delivery	1 to 3 Business Days	Calculated at Checkout

3. International & North American Shipping

Coverage: We ship directly across North America, including the United States and Canada.
Duties, Taxes & Import Fees: For international shipments (including Canada), orders may be subject to local import duties, taxes, or customs fees levied once a shipment reaches your destination country. These charges are the responsibility of the recipient.

4. Iconoclast Warranty Replacement Shipping

For customers filing a claim under our Iconoclast 1-Year Certified Protection Plan:

Flat-Rate Processing Fee: All approved warranty replacement claims carry a flat $7.99 USD Shipping & Handling (S&H) fee per replacement pair within North America.
Fulfillment Time: Once a warranty claim is verified via our claims portal and the $7.99 processing fee is completed, replacement pairs are packed and dispatched within 1 to 3 business days.
Delivery Method: Warranty replacement orders are shipped via standard ground delivery with full carrier tracking provided directly to the email address used during warranty registration.

5. Damaged, Lost, or Stolen Packages

Items Damaged in Transit: If your order arrives physically damaged from transport, please notify us within 48 hours of delivery. Include your Order ID and clear photos of the damaged shipping box and product.
Incorrect or Missing Addresses: We are not responsible for packages delivered incorrectly due to incorrect shipping details provided by the buyer at checkout.
Lost Shipments: If your tracking number shows your package was delivered but you have not received it, please check with household members or neighbors first, then contact our support team so we can assist in launching a carrier trace.