Refund policy

30-Day Standard Return Policy

We offer a 30-day return policy for all unworn, unused items in their original, resellable condition. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or store credit.

  • Condition Requirements: Items must be returned unworn, undamaged, and in their original packaging, including all tags and the included Iconoclast Microfiber Pouch.

  • Return Shipping: Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect due to our error.

  • Initiating a Return: To start a standard return, contact our support team at shawn@iconoclasteyewear.com with your original Order ID and reason for return. Unsolicited returns sent without prior authorization will not be accepted.

Iconoclast 1-Year Certified Protection Plan

Every pair of sunglasses purchased from our store or an authorized sales channel includes our Iconoclast 1-Year Certified Protection Plan.

Warranty Terms & Conditions:

  • Mandatory Registration: To activate your coverage, you must register your purchase online within 30 days of delivery using the registration instructions printed on the card included inside your pouch. Unregistered purchases are not eligible for replacement claims.

  • What Is Covered: Accidental frame breakage, lens damage, and manufacturing defects for 365 days from the original purchase date.

  • One-Time Replacement Limit ("One & Done"): Each registered purchase covers a single (1) replacement pair. Once a replacement claim is fulfilled and shipped, the warranty coverage for that specific purchase is considered complete and void for further claims.

  • Flat Processing Fee: Approved warranty claims are fulfilled with a brand-new replacement pair and require a flat $7.99 USD shipping and handling fee per claim within North America.

  • Claim Verification: Claimants must submit photo proof showing the damaged product alongside the official Iconoclast pouch and the original Order ID.

Exclusions & Disclaimers:

  • Unauthorized Resellers: Applies strictly to original products purchased directly from our official storefront or authorized sales channels.

  • Loss or Theft: Covers physical damage and structural defects only; does not cover lost or stolen items.

  • Right of Refusal: We reserve the right to inspect submitted photos and reject claims exhibiting intentional destruction, unauthorized alteration, or fraudulent activity.

How to File a Claim

If you registered your product within the 30-day window and need to file a replacement claim, fill out our online warranty claims portal or contact support directly at shawn@iconoclasteyewear.com. Follow the prompts to provide your original Order ID, upload clear photo proof of your damaged item alongside the pouch, complete the flat $7.99 S&H processing fee, and confirm your shipping address. Replacement orders are processed within standard fulfillment timelines.